Welcome to the Family Education And Resource Center
Â WARM LINE = 888-896-3372
The Family Education and Resource Center ('FERC') is a family/caregiver-centered program that provides information, education, advocacy and support services to family/caregivers of children, adolescents, transitional age youth, adults, and older adults with serious emotional disturbance or mental illness living in all regions of Alameda County. These services are provided in a culturally competent manner, reaching out to people of various ethnicities and language groups.
The FERC is a component of Alameda Countyâs Community Services & Support plan, funded with Mental Health Services Act (MHSA) dollars and operated by the Mental Health Association of Alameda County (MHAAC) under contract with Alameda County Behavioral Health Care Services. In addition to providing outreach, education and support to family/caregivers of people with mental illness, the FERC facilitates input and feedback to Alameda County Behavioral Health Care Services decision makers at all levels about the important roles family/caregivers play in supporting their loved ones and about the experiences and needs of family/caregivers. The FERC works closely with County and contract agencies to promote a family/caregiver perspective and toward the goal of creating a more family/caregiver and consumer driven system of care.
FERC programmatic components include: (1) a warm line; (2) education, training and support for family/caregivers; (3) a resource center; (4) assistance with AB-1424 (communication with providers); (5) support for the development of family leadership; and (6) collaboration with other MHSA-funded programs.
FERCâs main office is located in East Oakland; satellite offices are located in San Leandro, Livermore and in Fremont.